Are you looking for a rewarding career opportunity in Genpact? Join us for a Walk-in drive interview on February 25th 2025 at Hyderabad For the Postition of Customer Service! This is a great chance for Freshers and requires a Any Graduation. For More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Genpact Walk-in Drive | |
|---|---|
| Company Name | Genpact |
| No Of Openings | 1 |
| Job Role | Customer Service |
| Education | Any Graduation |
| Experience Required | Freshers |
| Job Location | Hyderabad |
| Salary | Not Disclosed |
| Interview Date | 25th February 2025 |
| Interview Time | 11:00 PM to 01:00 PM |
Job description
Note: We are not considering Undergraduates / postgraduates for these roles.
- Work Location: Hyderabad (Work from office)
- Experience: Only Freshers are eligible
- Shifts: Flexible with any shift
- Language Known: English
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Role & Responsibilities:
- Handle Inbound/ Outbound Voice calls
- Respond to the customer queries & issues in timely manner
- Provide solution to the customer basis the available help articles and within the policies
- Replicate customers issue and report necessary bugs/suggestions/ideas
- Provide excellent services to the customers
- Work closely with internal departments to provide the required information/support to the customer
- Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
- Maintain a deep understanding of client process and policies
- Upskill to enhance the knowledge time to time and offer support
- Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business
Qualifications we seek in you
Minimum qualifications
- Graduation in any discipline except law
- Excellent Voice Communication Skills
- Fluent in English & Hindi Languages
- Only Freshers are eligible
Preferred qualifications
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible schedule (including weekend shift)
Note: Please carry below documents with you:
- 3 copies of updated resume
- 3 Passport size photographs
- Original Aadhar card
- 2 copies of Aadhar card
Venue Details :
Genpact, 14-45 IDA Uppal, NGRI, Habsiguda, Hyderabad, Telangana 500039
Interview Date - 25th February 2025
Interview Time - 11:00 PM - 01:00 PM
For More Updates : Click Here
About Company :
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
We believe diversity of thought, skills, experiences, and backgrounds create not only a better world but better businesses, too. Embracing diversity, equity, and inclusion enables us to innovate and generate stronger outcomes for our clients and communities.We empower each person to bring their authentic self to work. Celebrating what makes each of us unique and accepting our differences lie at the heart of our culture and are key to our success.We promise equal opportunity for all, irrespective of gender, age, ethnicity, cultural background, race, disability, or sexual orientation. We're committed to ensuring everyone at Genpact feels a sense of belonging and can realize their full potential.
Company Address:
New York
