Are you looking for a rewarding career opportunity in Tech Mahindra? Join us for a Walk-in drive interview on February 26th-3rd March 2025 at Hyderabad For the Postition of Customer Service Specialist! This is a great chance for Experienced of 1-3 Years and requires a Graduation Not Required. For More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Tech Mahindra Walk-in Drive | |
|---|---|
| Company Name | Tech Mahindra |
| No Of Openings | 75 |
| Job Role | Customer Service Specialist |
| Education | Graduation Not Required |
| Experience Required | 1-3 Years |
| Job Location | Hyderabad |
| Salary | 3.75LPA-4.75LPA |
| Interview Date | 26th Feb-3rd March 2025 |
| Interview Time | 11:30 AM to 04:30 PM |
Job description
We are actively seeking a dedicated and customer-focused professional to join our team as a Customer Service Executive, specializing in inbound call processes. The successful candidate will be responsible for handling incoming calls, addressing customer inquiries, and ensuring a positive customer experience.
Role & responsibilities
Resolving billing issues using query solving techniques and providing clear and concise information. questions about billing or services.
- Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
- Listen actively to customer needs, concerns, and feedback, and respond appropriately.
- Collaborate with team members and other departments to resolve complex issues.
- Meet and exceed performance targets for call handling and customer satisfaction.
- Stay informed about company products, services, and policies to provide accurate information to customers
Requirements:
Min.1 year of experience International inbound voice within a customer service environment.- Excellent verbal communication skills with a clear and professional phone manner. Ability to work in a fast-paced environment and handle high call volumes.- Customer-centric mindset with a commitment to delivering top-notch service.
Preferred candidate profile
- Reviewing account information and answers.
- In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorata charges, Auto-Pay & Surcharges, Service charges, and taxes)
- Experience resolving customer issues in billing,
- Demonstrated communication skills.
- The clarity in thought process (Able to articulate his/ her thought)
- Ability to handle tough situations with customers.
- Strong ability to multitask and take fast decisions independently.
- Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
- Customer Centric & Logical Thinking & Need to be Enough Spontaneous
- Ensure Timely & Professional Responses to all Queries.
Perks and Benefits
- Perks and benefits Cab Facility both ways [ Pick up and drop within Transport radius] Immense Growth Opportunities
If you're interested and holds a relevant experience into international inbound voice. Kindly contact the below person :
HR Hemant Rao
Mob : 9654921192
Email : CR001059600@techmahindra.com
Venue Details :
Plot No. 22 to 34, Tower 1, Infocity - Special Economic Zone, Hitech City, Madhapur, Hyderabad - 500081
Interview Date - 25th Feb-3rd March 2025
Interview Time - 11:30 AM - 04:30 PM
Contact Person - Hemant Rao (9654921192/CR001059600@techmahindra.com)
For More Updates : Click Here
About Company :
Tech Mahindra Business Services is a subsidiary of Tech Mahindra which is a part of the Mahindra Group. Tech Mahindra is a USD 4.9 billion company with 131,500+ professionals across 90 countries, helping 946 global customers including Fortune 500 companies. Their Business Process Outsourcing arm is called Tech Mahindra Business Process Services which provides Next Gen Digital Customer Experience & Back Office services across industries, which include Communication, Media & Entertainment, Retail & CPG, Healthcare & Life Science, Banking & Financial Services, Transport, Hospitality & Logistics and Manufacturing & Utilities.
